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Privacy Policy & Cookies

Effective Date: April 9, 2026

Introduction

All County Collision (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, request an estimate, schedule an appointment, communicate with us, or otherwise interact with our online services.

This policy applies to information collected directly from you, automatically through your use of our website, and through certain third-party tools and service providers that help us operate our business and website.

1. Information We Collect

A. Information You Provide Directly

When you fill out a form, request an estimate, schedule an appointment, call us, text us, email us, or otherwise contact us, we may collect:
  • Name
  • Phone number
  • Email address
  • Vehicle year, make, and model
  • Repair-related comments or notes
  • Appointment or estimate request details
  • Any photos, documents, or other information you voluntarily submit
  • Preferred contact method, if provided
When you provide your mobile phone number and/or email address, you may also be consenting to receive service-related communications from us, including SMS/text messages and emails regarding your estimate, appointment, repair status, or related customer service communications.

B. Information Collected Automatically

When you visit our website, we or service providers acting on our behalf may automatically collect:
  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referral source
  • Pages viewed
  • Time spent on pages
  • Click behavior and interactions
  • General location data inferred from IP
  • Cookies and tracking data

C. Information from Third Parties

We may receive information from third-party tools used for:
  • Website analytics (such as Google Analytics)
  • Advertising and remarketing (such as Google Ads)
  • Website functionality and form handling
  • Customer communication systems

2. How We Use Information

We may use your information to:
  • Respond to your inquiries
  • Contact you regarding estimates, appointments, or repairs
  • Schedule and manage services
  • Send updates, confirmations, and reminders
  • Communicate via phone, SMS, or email
  • Improve website performance and user experience
  • Maintain internal records
  • Comply with legal obligations
  • Protect our business and systems
  • Support advertising and remarketing efforts

3. Text Messaging and Communications

When you provide your mobile number, you may consent to receive SMS/text messages from All County Collision related to:
  • Estimates and repair updates
  • Appointment confirmations and reminders
  • Customer service communication
Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP. Reply HELP for assistance or contact us directly. Your consent to receive messages is not required to receive services. We do not share SMS consent or related data with third parties for marketing purposes.

4. How We Share Information

We do not sell your personal information. We may share information with:
  • Website hosting and analytics providers
  • CRM and communication tools
  • Scheduling and estimate tools
  • SMS, email, and call service providers
  • Legal authorities when required
  • Parties involved in business transfers
These parties may only use information as needed to provide services on our behalf.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze traffic and behavior
  • Support advertising and campaign performance

Cookies may be set by us or by third-party providers such as Google.

You can control cookies through your browser settings.

6. Google Analytics and Advertising

We use Google Analytics to understand website usage, including traffic patterns and user behavior.

We may also use Google Ads and remarketing tools to improve ad relevance and measure campaign performance.

Users can manage ad preferences through Google settings and browser controls.

7. Data Retention

We retain personal information only as long as necessary to:
  • Provide services
  • Maintain records
  • Comply with legal obligations
  • Resolve disputes

8. Your Choices

You may:
  • Decline to submit personal information
  • Request access to your data
  • Request corrections
  • Request deletion where applicable
  • Opt out of marketing communications
  • Opt out of SMS by replying STOP
  • Manage cookies through browser settings
To make a request, contact us using the information below.

9. State Privacy Rights

Residents of certain states, including California, may have additional rights such as:
  • Access to personal data
  • Correction or deletion requests
  • Limiting certain uses of data
We will respond in accordance with applicable laws.

10. Data Security

We implement reasonable safeguards to protect your information. However, no system is completely secure.

11. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect their information.

12. External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted with a revised effective date.

14. Contact Information

All County Collision

25 S Bay Street

Eustis, FL 32726